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This Privacy Policy explains what personal data fc99 collects when you use our platform, how we use it, and the choices available to you as an account holder in Malaysia. Access to fc99 and the data practices described here are available where local law permits.
When you open an account with fc99, we collect the details you provide during registration — your name, contact information, and login credentials. When you make a transaction using Touch 'n Go eWallet, DuitNow, or Bank Transfer, we record the transaction reference, amount, and method to maintain an accurate account history for you. We do not store full card numbers or e-wallet PINs; those remain handled by your chosen payment provider under their own terms. Beyond registration and payment records, we collect device and session data — the type of device you used, browser version, IP address, and the pages you visited within fc99. This helps us keep your account accessible across sessions and lets our support team trace any access issue you raise. We also use cookies to remember your login state and language preference so you do not have to reconfigure these on every visit. Data is used only to operate your account, process transactions, respond to support queries, and where applicable, to comply with obligations that arise under local law. We do not sell your personal data to third parties. Where we share data with service partners — such as payment processors for DuitNow or FPX transfers — those partners are bound to use it only for the purpose of completing your transaction.
This policy applies to fc99's own platform — the account you hold, the sessions you run, and the transactions you make. It does not extend to third-party services you reach from our platform. Review the coverage map below before contacting us about a data question.
Login records, device sessions and account-settings changes made inside fc99 are covered. We retain these to keep your account consistent and to help you recover access if needed.
Payment references for Touch 'n Go eWallet, DuitNow, FPX and Bank Transfer deposits and withdrawals fall within this policy. The payment provider's own data terms govern what happens on their side.
Pages you browse within fc99 — including game lobby navigation, account dashboard views and support chat — generate session data that this policy covers. Game content supplied by studios is not subject to this policy.
Links or embedded tools that leave fc99's domain are outside this policy's scope. When you interact with Touch 'n Go eWallet or DuitNow directly, their privacy terms apply to that portion of the interaction.
You have a set of practical choices about your data on fc99 that you can exercise at any time. The most direct path is your account dashboard — after login, the profile section shows the personal details we hold for you, and you can update your contact information or communication preferences from there without needing to contact support. If you spot an error in your registered details, correct it directly in the profile fields shown; the change applies immediately to your account record. For data requests that go beyond what the dashboard exposes — such as asking what transaction records we hold, requesting that we correct a record you cannot edit yourself, or raising a question about how your data has been used — contact our support team using the channel shown in the Support section below. We aim to acknowledge data-related requests and provide a substantive response within a reasonable period. Availability of specific data rights depends on applicable local law.
Log in and open the profile section of your account dashboard to see the personal details and transaction history we hold. Payment references for DuitNow, FPX and Touch 'n Go eWallet transactions appear there.
Edit your name, contact number or email directly in the profile fields after login. Changes take effect on your account straight away without a support request.
For questions about data retention, what we hold or how a record was used, contact our support team via the channels listed below. Quote your registered account email so we can locate your record promptly.
If you believe a data record is incorrect and cannot fix it from the dashboard, submit a written request through our support contact. We will review the record and respond with the outcome.
Privacy and data questions go to our support team through the channels below. Quote your registered email address in any message so we can locate your account record without delay. Response availability depends on staffing; for urgent account access issues, live chat is the most direct route.
Open the chat widget from any page inside fc99 while logged in. State your question and your registered email so the agent can pull up your account record.
Send your data or privacy query to our support email address shown on the Contact page. Include your account username and a clear description of the record you are asking about.
For self-service corrections — contact details, communication preferences, transaction history — log in and go directly to the profile section. No support ticket needed for changes you can make yourself.
fc99 applies standard security practices to the data we hold on your behalf. Account passwords are stored in a hashed format; we do not keep plain-text credentials. Session tokens used to keep you logged in expire after a period of inactivity so that an unattended device does not stay open on your account indefinitely.
We use functional cookies to retain your login state, language preference and last-visited section. You can manage cookie settings in your browser, though disabling functional cookies may affect how your account session behaves across pages.
We keep account and transaction records for as long as your account is active and for a period after closure to meet any obligations that arise under local law. Once the retention period passes, records are deleted or anonymised.
Transaction references for Touch 'n Go eWallet, DuitNow and Bank Transfer are recorded in your account history. Full payment credentials — wallet PINs, bank passwords — are never transmitted to or stored by fc99; they go directly to your payment provider.
When this policy is updated in a material way, we will post a notice on the platform before the change takes effect. The current version is always the one published at this URL. If you have a question about a recent change, contact our support team.
The answers below cover the questions we receive most often about data, account records and your rights under this policy.
We collect the details you enter at registration — name, email address, contact number and login credentials. Device and session data such as IP address and browser type are also recorded to maintain account security and help resolve access issues you raise with support.
We record transaction references, amounts and payment method names in your account history. We do not store your e-wallet PIN, bank password or full card details. Those credentials are handled entirely by your payment provider — Touch 'n Go eWallet, DuitNow or your bank — under their own security terms.
Log in and open the profile section of your account dashboard. Your registered personal details and transaction history are visible there. If you need records that are not shown on the dashboard, contact our support team with your registered email address and a description of what you need.
Yes. Open the profile section after login and edit the field that contains the error — contact number, email or name. The correction applies immediately. For fields you cannot edit yourself, submit a request through live chat or email support with the correct information and we will update the record.
We share data only with service partners needed to operate your account — for example, payment processors that handle your DuitNow or FPX transfer. Those partners are restricted to using your data for that specific purpose. We do not sell personal data, and we do not share it with unrelated third parties.
Account and transaction records are kept for a period following account closure to meet obligations that may arise under local law. Once that retention period ends, records are deleted or anonymised. The exact period depends on applicable local legal requirements at the time of closure.