Mobile / Slots
These terms govern how your account operates on fc99, covering what you can do, what we are responsible for, and how disputes are handled — all within the scope of local law and eligible regions. Read through before you start so you know exactly where you stand.
By accessing fc99, you agree to the terms set out on this page. These terms apply to every part of your account — how you log in, how you transact using Touch 'n Go eWallet, DuitNow or FPX, and how you interact with the content we make available. We may update these terms when our operations or applicable requirements change. When that happens, the revised version will be shown here, and continued use of your account after any update counts as acceptance. If a particular section conflicts with local law in your jurisdiction, that section applies only to the extent permitted where you are. Your account and the transactions connected to it — whether through DuitNow transfers or FPX online banking — are subject to the version of these terms current at the time of each action. We do not apply these terms retroactively to closed transactions. For payment-specific conditions, the limits and verification steps shown inside your account at the time of each transaction are the binding reference — not any general figure stated elsewhere. Questions about a specific clause can be directed to our support channel.
These terms are specific to fc99. Understanding what falls inside and outside their scope helps you know when to rely on them and when to look elsewhere for answers.
All login sessions, account settings, and profile details fall within these terms. Any action you take after logging in — updating contact details, reviewing transaction records, or changing security settings — is governed here.
Deposits and withdrawals made through Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer are covered. The specific limits and verification fields for each method are shown in your account at the time of each transaction.
Games available in our lobby — including titles from Microgaming, Bigtime Gaming, PG Soft and Joker — are covered under these terms for access and fair use. Game mechanics, prize structures and feature rounds are governed by each title's own rules as displayed in-game.
Links or integrations that take you outside fc99 — such as external payment gateways or provider platforms — are not governed by these terms. Those services operate under their own conditions, and we do not accept liability for their content or availability.
Your account on fc99 comes with specific actions you can take at any time. You can review your full transaction history directly from the account dashboard after login — every deposit and withdrawal is recorded there, including the payment method used and the status of each request. If any account detail is incorrect — such as a contact number or registered email — you can raise a correction request through our support channel and we will verify and update it on our end. You also have the right to ask questions about any clause in these terms; our support team will respond based on the current published version. Where a term appears to conflict with how your account actually behaved, document the transaction reference shown in your dashboard and include it when you write to us. That reference is the fastest way for us to locate the relevant record and give you a clear answer.
Your full account history — deposits, withdrawals, and status updates — is available in the dashboard after login. No request is needed; the records are always there for you to check.
Contact support with your account reference if you spot an error in your registered details. We will verify the correction request against the information held on our end before any change is made.
If a specific term is unclear, write to us via the support channel. Quote the section and describe the situation — we will respond based on the version of the terms current at the time you write.
You may request to close your account at any time. Any pending transaction shown in your dashboard must be resolved before closure is completed. Contact support to start this process.
If you have a question about these terms or need help with an account action, reach us through the channels below. Always include your account reference and the relevant transaction ID from your dashboard — it helps us locate your records and respond accurately.
Start a live chat session from the fc99 site. Share your account reference and the specific term or transaction you are asking about so we can give you a direct answer.
Write to our support email with your account details and a clear description of your question. For policy disputes, attach any relevant screenshots from your account dashboard to speed up the process.
Many policy-related actions — reviewing transaction records, checking current account status — can be handled directly in your dashboard after login without needing to contact support.
Your account data and transaction records are held securely on our platform. We collect only the information needed to operate your account — contact details, transaction history and device session data — and we do not share it with third parties beyond what is needed to process your chosen payment method, such as DuitNow or Touch 'n Go eWallet. Cookies are used to maintain your login session and to remember account preferences across devices; you can adjust cookie settings in your browser at any time, though doing so may affect how parts of the site behave. We retain account records for as long as your account is active and for a reasonable period after closure, in line with applicable requirements. To request a copy of the data we hold on your account, or to ask us to delete records where permitted, contact support and include your account reference.
We collect account details, transaction records and session data. This is limited to what is needed to operate your account and process payments through Touch 'n Go eWallet, DuitNow, FPX and Bank Transfer.
Cookies keep your session active and remember your account preferences. Browser settings let you control cookies at any time. Disabling them may affect login continuity across devices.
Account and transaction records are kept while your account is open and for a period after closure. You can request a summary of the data we hold by contacting support with your account reference.
Access to your account is protected by the credentials you set up at registration. If you believe your account has been accessed without your knowledge, contact support immediately and include the device and time details visible in your session log.
These questions come up often when members read through the terms. If yours is not covered here, reach us via live chat or email with your account reference and we will give you a specific answer.
Yes. Whether you transact via Touch 'n Go eWallet, DuitNow, FPX or Bank Transfer, these terms apply to your account and all activity on it. The specific limits and verification steps for each method are shown inside your account at the time of each transaction.
We will update the version shown on this page. Continuing to use your account after an update means you accept the revised terms. If a change affects how your account works in a material way, we aim to notify you through your registered contact details before it takes effect.
Locate the transaction in your account dashboard and note the reference ID. Contact support via live chat or email, include that reference, and describe the issue clearly. We will review the record and respond based on the terms current at the time of the transaction.
Yes. Contact our support team with your account reference and a clear request for the data you want to see. We will confirm what we hold and provide it where permitted under applicable requirements. Processing time depends on the nature of the request.
Third-party services — including external payment gateways and game provider platforms — operate under their own conditions. These terms do not cover what happens outside fc99. In-game mechanics such as bonus rounds and prize structures are governed by each game's own displayed rules.
Contact support and request account closure. Any pending transactions shown in your dashboard must be resolved first. Once cleared, we will process the closure and retain records for the required period. You will receive a confirmation once the closure is complete.