Mobile / Slots
These terms set out how fc99 operates for accounts in Malaysia — covering what applies to your account, what falls outside our scope, and how to reach us with any policy question. Access to our platform depends on local law and is available only where local law permits.
fc99 operates under a jurisdiction-dependent model. What is available to you depends on the laws of your region, and we do not extend access where local law does not permit it. These terms apply to your account, your transaction records, and the content you access through our platform. We keep this policy current; the version shown on this page is the one in effect. Where your account interacts with payment rails — including Touch 'n Go eWallet, DuitNow, and FPX — the terms governing each transaction are set by both this policy and the conditions of the relevant payment service. We do not override those payment-service terms. If there is a conflict between what a third-party payment provider states and what is written here, the more restrictive condition applies to your account. Changes to this policy are posted here before they take effect. Continuing to use your account after a posted change means you accept the updated terms. If you do not accept a change, contact our support team before the effective date shown on the updated policy notice.
Not every part of your experience falls under the same set of rules. This section draws a clear line between what our policy governs directly and what sits outside it.
The terms here govern how you log in, how your session is managed, and what actions you can take from your account dashboard. Account eligibility is determined by local law and the region settings shown at registration.
Deposits and withdrawals made through Touch 'n Go eWallet, DuitNow, or FPX are subject to both this policy and the individual payment provider's own conditions. We do not control processing timelines set by those providers.
Game titles available in the lobby — including content from Microgaming, PG Soft, Bigtime Gaming, and Joker — are covered by this policy in terms of access and display. Game mechanics and prize structures are governed by each studio's own published rules.
Links or integrations that take you outside the fc99 platform are not covered by this policy. Once you leave our domain, the legal terms of that third-party service apply. We do not accept responsibility for third-party content or practices.
Your account gives you several concrete actions you can take at any time. You can review the transaction history attached to your account — deposits, withdrawals, and wallet movements via Touch 'n Go eWallet or DuitNow are all logged and accessible after login. If any account detail is incorrect — your registered contact, preferred payment method, or notification settings — you can update those directly from your account settings page. For anything that cannot be changed from the settings page, raise a request through our support channel and we will handle it within the process described there. You also have the right to ask questions about how your account data is held. Send your question through the policy contact path listed in the Support section below, and we will respond with the information we hold.
Log in and open your transaction history to see every deposit and withdrawal tied to your account, including those processed through DuitNow and Touch 'n Go eWallet.
Update your registered contact information and payment preferences from the account settings page. Fields that are locked for security reasons must be changed through a support request.
Use our live chat or email contact to ask how specific data tied to your account is held, how long it is retained, and who has access to it within our platform.
If you need to action a change that falls outside self-service settings — for example, a formal correction or a data-related request — contact our team directly through the policy contact path below.
For any question specific to these legal terms — your account scope, data handling, or a payment-policy query — reach us through one of the channels below. We handle policy questions separately from general account support, so please describe your query clearly when you write in.
Open the chat widget from your account dashboard to reach our support team directly. For policy queries, describe the specific term or account action you are asking about so we can route your question correctly.
Send policy questions to our support address shown on the Contact page. Include your account ID and the policy section your question relates to. We respond to policy emails through our standard support queue.
The current state of your account settings, transaction records, and registered payment methods — including Touch 'n Go eWallet and DuitNow — is shown in your account dashboard after login.
We hold your account data only for as long as it is needed to operate your account and meet any applicable record-keeping requirements. Cookies used on the fc99 platform are limited to session management and preference storage — you can manage cookie settings through your browser at any time. Account security measures are applied at login; the specific steps shown during sign-in reflect the current account-protection settings for your region. If you want to know what data we hold against your account, or how long we retain transaction records tied to your DuitNow or FPX activity, contact us through the policy email channel.
Account and transaction data is kept for the period required by applicable record-keeping rules and then removed. You can ask us what period applies to your account by sending a request through our support email.
We use session and preference cookies. No third-party advertising cookies are placed without disclosure. You control cookie settings through your browser; clearing them will reset your session preferences on next login.
Login security steps are shown during sign-in and reflect the current settings for your account region. We do not share your account credentials with payment providers; each payment rail authenticates separately through its own service.
Formal requests — corrections to held data, objections to processing, or account-closure requests — are handled through our support email channel. Include your account ID and the nature of the request so we can process it without delay.
These are the questions we hear most often about our legal terms, account scope and data handling. If your question is not answered here, use the support contact paths listed above.
Yes, if your account was registered for Malaysia. Access and the terms that govern it depend on local law and the eligible region confirmed at registration. If your region changes, contact support before continuing to use your account.
Log in and open your account dashboard. Your transaction history lists every deposit and withdrawal, including those processed through Touch 'n Go eWallet, DuitNow, and FPX. The record is shown in reverse chronological order.
Most account details — contact information, payment preferences — can be updated from the account settings page after login. For fields that are locked, raise a request through live chat or email support and describe which detail needs to be corrected.
We hold registration details, login records, and transaction history for the period required by applicable rules. To request a summary of what we hold against your specific account, send an email through the policy contact channel with your account ID included.
Our terms cover the account side of those transactions. The payment provider's own conditions also apply. Where the two sets of terms differ, the more restrictive condition applies. We do not control processing timelines or limits set by the payment provider.
An updated version is posted on this page before it takes effect, with the effective date shown clearly. Continuing to use your account after that date means you accept the changes. Contact support before the effective date if you have questions about a specific change.